l89x Privacy Policy —
Your Data Is Protected

l89x is committed to providing a safe, transparent, and reliable online gaming experience for players in Bangladesh. Protecting your personal information is one of our highest priorities. This privacy policy explains what information we collect, why we collect it, how we use and store it, and what your rights are. If you have any questions about this policy, you can contact our support team.

1 Definitions & Scope

The key terms used in this document are defined as follows:

• "Platform" refers to the l89x website, mobile site, and all related digital services.
• "User" refers to any person who has registered on the platform or is using its services.
• "Personal Information" refers to any information that can directly or indirectly identify you.
• "Processing" refers to any operation involving personal information, including collection, storage, use, transfer, or deletion.

This policy applies to all individuals who use the l89x platform, regardless of the country or location from which they access it. However, it is primarily intended for users in Bangladesh.

2 What Information We Collect

We may collect two types of information from you — what you provide directly and what is collected automatically.

2.1 Information You Provide

The information you submit during account registration, verification, or service use includes:

• Full name and date of birth (for age verification — you must be 21 years of age or older)
• Email address and mobile number
• Residential address
• National ID (NID) or passport details (where KYC verification is required)
• Financial transaction details (bKash, Nagad, Rocket, or bank account number)
• Customer service communication records

2.2 Automatically Collected Information

When you use the platform, certain information is automatically recorded by technical means:

• IP address and device type
• Browser type and version
• Date and time of platform access (Bangladesh Standard Time)
• Pages visited and time spent on the platform
• Gameplay history and betting transactions
• Information collected through cookies and similar tracking technologies

3 Purpose of Data Use

l89x uses your information only for the following legitimate purposes:

3.1 Account Management & Identity Verification

We use your information to create and maintain your account, confirm your identity, and verify your age (minimum 21 years). This is essential for the safe operation of the platform.

3.2 Financial Transaction Processing

Relevant financial details are required to smoothly process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. We never share complete financial records with third parties.

3.3 Customer Support

We need your communication history to resolve your issues, answer your queries, and provide assistance via 24/7 live chat or email.

3.4 Fraud Prevention & Security

We monitor transaction and login data to detect and prevent unauthorized account use, money laundering, and other illegal activity.

3.5 Service Improvement

Analytical data is used to continuously improve platform functionality, user experience, and the gaming environment.

3.6 Legal Compliance

In certain situations, it may be necessary to retain or disclose information to comply with applicable laws, regulations, or court orders.

4 Data Sharing & Third Parties

l89x does not sell your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances to operate the service:

• Payment Processors: The minimum necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
• Technology Service Providers: Trusted technology partners who provide server hosting, data analytics, and cybersecurity services.
• Legal Authorities: Information may be provided in response to valid legal process, court orders, or directions from regulatory bodies.
• Fraud Prevention Agencies: With industry security partners for the purpose of account security and prevention of financial crime.

5 Cookies & Tracking Technologies

The l89x platform uses cookies and similar technologies. These are small data files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required for the platform's core functionality — maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor and improve platform usage.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may disrupt some important platform functionality.

6 Data Retention & Security

6.1 Retention Period

We retain your information only for as long as necessary. In general:

• Account-related information is kept for as long as the account is active and, after closure, for a defined period as required by law.
• Financial transaction records may be retained for an extended period to meet legal obligations.
• Customer service communication records are kept for a limited period for quality control purposes.

6.2 Security Measures

l89x uses industry-standard security technology to keep your information safe:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Access controls — only authorized personnel can access the information they need
• Two-Factor Authentication (2FA) support

7 Your Rights & Choices

As a user of the l89x platform, you have the following rights:

7.1 Right to Access

You may request a copy of the information we hold about you at any time.

7.2 Right to Rectification

If any of your personal information is incorrect, you may request a correction. This can be done through your account settings or by contacting customer support.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your information (the "right to be forgotten"). However, we may be required to retain certain information for a specified period due to legal or regulatory obligations.

7.4 Right to Object to Processing

In certain cases, you may object to the processing of your information, particularly in relation to marketing communications.

7.5 Right to Data Portability

You may receive your information in a structured, machine-readable format.

To exercise any of these rights, contact our support team. We will try to respond to your request within a reasonable timeframe.

8 Protection of Minors

The l89x platform is strictly for individuals aged 21 or older. We never knowingly collect information from anyone under the age of 21.

If we become aware that a minor is using the platform or that we hold their information, we will immediately close that account and delete all associated data. Please contact us to report an underage account.

9 Policy Changes

l89x reserves the right to update this privacy policy at any time. For significant changes, we will:

• Display a notice on the platform.
• May send a notification to your registered email address.
• Note the date of the change in this document.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly.

10 International Data Transfers

l89x uses global technology infrastructure, so in some cases your information may be stored or processed outside of Bangladesh. For any such transfer, we ensure that:

• Adequate data protection standards exist in the destination country.
• The receiving party follows protection measures equivalent to this policy.
• Any transfer is limited to the minimum information necessary to operate the service.

11 Contact Us

If you have any questions, objections, or requests to exercise your rights regarding this privacy policy, please contact our customer support team:

We will try to respond to your request as quickly as possible. More complex matters may take a little longer to resolve.